At Brattleboro Hearing Center we believe that hearing is an integral part of both physical and mental health. Hearing not only connects you to sound, it also creates a strong link to the people, places, and things that you love. We diagnose and treat hearing loss with evidence-based Best Practices using a personalized approach. We strive to provide equitable, inclusive, and accessible care for all. Our care transforms lives, reconnecting you to your family and community. We are here so you can hear!
Brattleboro Hearing Center began in October of 2014 following the abrupt bankruptcy and closing of the Vermont Center for the Deaf and Hard of Hearing, which operated the Austine School for Deaf, a busy audiology clinic, and various other programs that served the Deaf and Hard of Hearing in the Brattleboro area. With only a few days notice that the audiology department would be closing, Alexandra, Kim, and Sarah incorporated into a new business, secured a new location, purchased equipment, and had the new business up and running within two weeks of the closure of the school and grounds. Once the bankruptcy went through, they were able to return to their old, comfortable, office space. They are happy to be back on the Austine campus (now the Winston Prouty campus) continuing to help Brattleboro and its surrounding communities with diagnosis and treatment of hearing loss.
In January of 2020, Alexandra, Kim, and Sarah opened a new office location in Swanzey, NH to better serve the Southern New Hampshire community. It is located in North Swanzey, just south of the Keene Airport, and open for business Monday through Friday. In July of 2022, they took the reigns from Barbara and Norman Morris of Pioneer Hearing Services and continue to provide patient-centered audiological care to their patients, and many new ones as well, in Greenfield, Massachusetts. The new office is in the Valley Medical Group building on Conway Street in Greenfield, and is open on Monday, Wednesday, and Friday.
Alexandra Tully, AuD
Alexandra Tully received her Master of Arts in Audiology from the University of Massachusetts Amherst in 2000 and her doctorate from A.T. Still University in November of 2017. She started her career at the Center for Audiological Services at Austine, and was so happy there that she stayed for an additional 13 years.
Alexandra holds a Certificate of Clinical Competence in Audiology from the American Speech/Language Hearing Association. She truly enjoys her work and the many friends she’s made over the years. She lives in Greenfield, MA, with her husband, three children and a menagerie of animals.
Sarah L. Moore, AuD, CH-TM
Sarah Moore’s professional career began in programming and project management. She eventually realized that she had made a poor career choice, and went back to school to study audiology. She received her Doctorate in Audiology from the University of Massachusetts Amherst in 2012. Sarah completed her externship year at Mercy Medical Center in Springfield, MA. In 2013 she joined the Center for Audiological Services at Austine. Following Austine’s closure, Sarah, along with Kim and Alex, formed the Brattleboro Hearing Center to continue serving Brattleboro’s hearing needs.
Sarah holds a Certificate of Clinical Competence in Audiology from the American Speech/Language Hearing Association. She is passionate about her work helping people hear better. In early 2020, Sarah received certification in Tinnitus Management (CH-TM) from the American Board of Audiology, giving her extra credentials to identify, assess, and treat tinnitus. She is excited to work with this underserved segment of the community. Sarah lives in Northampton, MA, with her husband, three children, and her cats, Cowboy Jack and Winston Churchill.
Casey Milkey, AuD
Casey is a native of the Pioneer Valley. After working in the restaurant industry for several years, she discovered her true love – the ear. A graduate of Greenfield Community College and the University of Massachusetts Amherst, she completed her externship year with the team at Brattleboro Hearing Center. She received her Doctorate in Audiology in May of 2020.
In her free time, she enjoys hiking, snowboarding, and riding her vintage motorcycle. She lives in Greenfield, MA with her partner and two cats.
Sarah Laakso, AuD, CH-TM
Sarah Marie received her Doctorate in Audiology from the University of Massachusetts in 2017. She is passionate about providing patient-centered care and believes in a very personalized approach to hearing health. She holds a Certificate of Clinical Competence in Audiology from the American Speech/Language Hearing Association, a Tinnitus Management certificate from the American Board of Audiology, and is a fellow of the American Academy of Audiology.
Sarah Marie spends much of her spare time outside running, hiking, and snowboarding, but also enjoys spending a day at home trying her hand at a new craft project. She lives in the Pioneer Valley with her husband and their cat Artie.
Kimberly Messer, LHAD
Kimberly Messer was hired in May of 1995 to work at the Austine School for the Deaf in the audiology department. She worked with one audiologist at the time so her job duties varied greatly – from receptionist to billing clerk to hearing aid technician. She wore many hats. It was during that 18 year span where she learned enough about hearing healthcare and hearing aids to take her Hearing Aid Dispensing test becoming licensed in August of 2013. Over the 19 years she worked at Austine she was blessed to meet a number of people.
Kim’s passion is reading but she also likes to knit when she has time. Kim lives in Hinsdale, NH, with her husband and has two children and three step-children, six grandkids, and a new puppy named Fae.
Alison Ingram, Receptionist
Alison joined the Brattleboro Hearing Center as a receptionist in February of 2020. She comes from a variety of career backgrounds prior to her time here with us. Alison moved to New Hampshire in 2019. She lives on her farm with goats, chickens, ducks, dogs and a cat.
In her free time she loves hiking, running, camping, adventuring, and just keeping active outside. She also enjoys riding her motorcycle and seeking adrenaline wherever she can find it.
Tina Sharrock, Receptionist
Tina Sharrock joined the BHC team in our Swanzey office in July 2021, bringing over 20 years of office experience and a love for her local community, where she’s lived for over 17 years.
Tina has 3 adult children and 4 remarkable grandchildren who rule her life! She enjoys traveling, quilting, camping, music and most of all, spending time with her grandchildren!